Frequently asked questions

You can upload a screenshot or camera photo of a stock or crypto chart. Keep the price action and price scale visible, and leave out order panels and personal information. If a photo will not open, convert it to JPG or PNG and try again.

Photograph the screen straight on and focus on the text and price scale. Keep the price scale, dates, volume, asset name, and timeframe visible, with some earlier price action for context. If there is glare or the numbers are blurry, retake the photo or use a screenshot.

You can rotate and straighten the photo and reduce empty space outside the chart. Compare it with the original, then select Use this photo to analyze the edited version. These tools cannot recover exact values from blurry numbers.

Choosing a photo first opens a preview. Review it and select Analyze chart to request an analysis. If you do not have access, View plans will appear first. Each analysis uses one chart photo.

It explains the overall price action, key price areas, and the evidence behind the interpretation. It also describes conditions that could support or change that view. Specific prices or plans are included when the photo provides enough evidence.

AI generates the analysis automatically. Individual results are not written, edited, or reviewed by a person. The service provides a technical interpretation of a chart photo and does not place orders. Results can contain errors and are not investment recommendations or guarantees of profit.

The time depends on the photo and service conditions. While analysis is running, you can see its status and the elapsed time. If no response arrives, check the error message before trying again.

The explanation uses the timeframe and latest price visible in your photo. It does not fetch live prices or automatically reflect price changes after the photo was taken.

If numbers or indicators cannot be read clearly enough, some items may be left pending or marked as unconfirmed. Analysis may not finish if the chart cannot be identified. Try a photo with a clearer chart area and scale.

Analysis explanations use your selected language. For Japanese, Chinese, Spanish, French, and Arabic, if a translation cannot be validated, the English explanation is shown instead. Asset and indicator names may also use the original names shown in the photo.

You can sign up with Google or a verified email address. Apple sign-in will be added for the app-store release.

Before paid sales begin, the plans page will show the selected payment provider's final total for your location in local currency with applicable tax. Preview and checkout will use the same product identifier, and the displayed amount will update if checkout recalculates location or tax.

Payment integration is being prepared. Real payments and recurring charges are not currently supported. The access page shows the planned subscription prices, but its buttons only change the simulated access state and do not charge you.

The included analysis allowance, extra access options, and rules for deducting usage when errors occur have not been finalized. These terms will be provided before purchase when paid services begin.

No real payments are currently accepted, so payment cancellation and refund requests are not available. Cancellation and refund terms, along with request instructions, will be provided before purchase when paid services begin.

Uploaded photos and analysis results are not stored on ChartDoum servers. Photos are sent to an external AI provider for analysis.

Results are not saved automatically. Select Save on this device to keep the analysis and a smaller chart image in your current browser. Unsaved results disappear when you open a new chart or refresh the page.

Saved results do not sync automatically to other devices or browsers. Use the browser where you saved them. Clearing browser data may also delete your saved results.

If you allow attribution tracking, ad medium and campaign information and a random identifier are used to count visits. Photos and analysis content are not used for this measurement. Actual new-signup counts will be available after the account system is connected; signing in again is not counted as a new signup. You can withdraw consent through Attribution consent settings on the page.